Front Desk/Customer Service

Q. I enrolled on the Trial Membership, can I upgrade to the Executive Membership?
A. You may upgrade your membership at any time. You simply pay the difference in the enrollment fees, and your monthly dues are lowered to the current Executive rate.

Q. Can I bring a guest to the Center?
A. The guest fee is $15 for the day. The same guest can utilize the Center no more than once a month and no more than three times a year. Guests must be 18 years or older. Guests 14 years and older are permitted when accompanied by a member parent.

Q. Can my children use the facilities?
A. Children 14 years and older may become a full member of the Center. All 14 and 15 year olds must have one of their parents, who is a member, accompany them to the Center and remain on site. Children 16 and 17 may enroll with a parent’s signature. They are permitted to use the facilities on their own.

Q. My child is not 14 years old, but likes to exercise, what can they do?
A. You may register your child in one of our Fit Kids or Swim programs These programs are available for children 2-13 years. Always check at the front desk for new programs being offered.

Q. Do I get my own locker?
A. Lockers are provided for daily use by all members while in the facility. You may bring your own lock or purchase one at the Center. If you leave a lock on overnight it will be removed and all items inside will be placed in lost and found located at the Front Desk. The Center is not responsible for lost or stolen items. Please leave your valuables at home.

Q. What if I need to cancel my membership?
A. We do allow members to freeze their memberships however sometimes unavoidable circumstances arise forcing a member to cancel his/her membership. A cancellation form must be submitted to the customer service department via certified mail or confirmed hand delivery. You will be billed dues for a final month and are free to use our wonderful facility up until the last day. Please fill out the appropriate paperwork fifteen (15) days before your billing cycle. The cancellation will take effect 30 days after you notify customer service by filling out the cancellation form. Please note: In order to terminate your membership, your dues and account must be up-to-date.

Receive $50 in Fit Bucks by completing your Passport to Health by March 15, 2017!
January 12, 2017...

January 2017 Group Fitness Instructor of the Month
January 6, 2017...

January 2017 Personal Trainer of the Month
January 5, 2017...

Group Fitness Launch January 14, 2017!
December 28, 2016...

Group Fitness 2016 Holiday Schedules
December 19, 2016...

Special Kids & Family Class Schedule Tuesday, December 27 - Friday, December 30
December 16, 2016...

2016 Holiday Hours
December 8, 2016...

December 2016 Group Fitness Instructor of the Month
December 6, 2016...

December 2016 Personal Trainer of the Month
December 5, 2016...

Don't miss out on Roxxi Hair Studio's holiday specials!
December 5, 2016...

Member Appreciation Week Monday, December 5 - Saturday, December 10
November 23, 2016...

Thanksgiving Group Fitness Schedule
November 10, 2016...

Thanksgiving Day Hours
November 10, 2016...

November 2016 Group Fitness Instructor of the Month
November 3, 2016...

Daylight Savings Time Reminder
November 2, 2016...

November 2016 Personal Trainer of the Month
November 1, 2016...

Push & Pull for Warriors Monday, November 14!
October 24, 2016...

Group Fitness Halloween Launch Saturday, October 22
October 15, 2016...

STRONG by Zumba™ Demos October 24-25
October 13, 2016...

Halloween Monster Mash Glow-in-the-Dark Dance Party Sunday, October 30!
October 13, 2016...

Cycle for Pink Wednesday, October 19
October 10, 2016...

Dance for the Cure Thursday, October 13
October 10, 2016...

We're hiring Lifeguards and Swim Instructors!
October 7, 2016...

October 2016 Group Fitness Instructor of the Month
October 2, 2016...

October 2016 Personal Trainer of the Month
October 1, 2016...