Front Desk/Customer Service

Q. I enrolled on the Trial Membership, can I upgrade to the Executive Membership?
A. You may upgrade your membership at any time. You simply pay the difference in the enrollment fees, and your monthly dues are lowered to the current Executive rate.

Q. Can I bring a guest to the Center?
A. The guest fee is $15 for the day. The same guest can utilize the Center no more than once a month and no more than three times a year. Guests must be 18 years or older. Guests 14 years and older are permitted when accompanied by a member parent.

Q. Can my children use the facilities?
A. Children 14 years and older may become a full member of the Center. All 14 and 15 year olds must have one of their parents, who is a member, accompany them to the Center and remain on site. Children 16 and 17 may enroll with a parent’s signature. They are permitted to use the facilities on their own.

Q. My child is not 14 years old, but likes to exercise, what can they do?
A. You may register your child in one of our Fit Kids or Swim programs These programs are available for children 2-13 years. Always check at the front desk for new programs being offered.

Q. Do I get my own locker?
A. Lockers are provided for daily use by all members while in the facility. You may bring your own lock or purchase one at the Center. If you leave a lock on overnight it will be removed and all items inside will be placed in lost and found located at the Front Desk. The Center is not responsible for lost or stolen items. Please leave your valuables at home.

Q. What if I need to cancel my membership?
A. We do allow members to freeze their memberships however sometimes unavoidable circumstances arise forcing a member to cancel his/her membership. A cancellation form must be submitted to the customer service department via certified mail or confirmed hand delivery. You will be billed dues for a final month and are free to use our wonderful facility up until the last day. Please fill out the appropriate paperwork fifteen (15) days before your billing cycle. The cancellation will take effect 30 days after you notify customer service by filling out the cancellation form. Please note: In order to terminate your membership, your dues and account must be up-to-date.

December 2017 Group Fitness Instructor of the Month
December 1, 2017...

December 2017 Personal Trainer of the Month
December 1, 2017...

Member Appreciation Week Monday, December 4 - Saturday, December 9
December 1, 2017...

December 2017 Healthy Living Calendar
November 27, 2017...

Black Friday Cycle Ride Friday, November 24!
November 22, 2017...

Try the Exercise of the Week: Triceps Pushdown
November 13, 2017...

Thanksgiving 2017 Holiday Hours & Group Fitness Schedule
November 9, 2017...

Therapy Pool Maintenance Complete
November 7, 2017...

Therapy Pool Maintenance Tuesday, November 7
November 7, 2017...

Try the Exercise of the Week: Proper Form Crunches
November 6, 2017...

November 2017 Group Fitness Instructor of the Month
November 2, 2017...

November 2017 Personal Trainer of the Month
November 2, 2017...

November 2017 Healthy Living Calendar
November 2, 2017...

Daylight Savings Time Reminder
October 30, 2017...

Try the Exercise of the Week: Speed Ladder
October 30, 2017...

Join us for Hocus Pocus Halloween Dance Party Monday, October 30!
October 25, 2017...

Try the Exercise of the Week: Standing Row
October 23, 2017...

Try our Aquakinetics Training!
October 17, 2017...

Our Community Health Fair and 10 Year Anniversary Celebration is this Saturday! Bring your friends & family!
October 16, 2017...

Try the Exercise of the Week: Oblique Twist
October 16, 2017...

Join our Masters Swim program on Tuesdays, Thursdays, and Saturdays!
October 12, 2017...

Register for Private Swim Lessons!
October 12, 2017...

Join our Competitive Stroke Program this Winter!
October 12, 2017...

Now hiring Water Safety Professionals!
October 12, 2017...

Try the Exercise of the Week: Squat
October 11, 2017...